FAQ - Boutique Bungalows by the Bay

Why Guests Choose Boutique Bungalows?

Napa Valley and San Francisco at Half Price: Most affordable lodging option in the Bay Area with strategic location. Additionally Book Direct and save $$$, spend on activities!

Central Waterfront Location: Enjoy scenic Bay views and easy waterfront strolls — explore our regional travel advantages on our Gateway to The Bay guide.
Historic Architecture & Designer Touch: Fully restored historic homes designed by award-winning architects — take a look inside our Bungalows.
Proven 5-Star Hospitality: Backed by over 800 5-star guest reviews across Airbnb and Vrbo — read real guest stories on our Reviews page.
Modern Comforts & Fast Wi-Fi: Keyless self check-in, in-unit washer & dryer, high-speed Wi-Fi, and fully insured premises — view all property details on our FAQ section.
Self check-in - Smart Lock
Washer & dryer - Free in-unit all to yourself

What are your payment terms? A common policy is a 50% deposit at booking, with the remaining 50% due 14 days before arrival.
What is your cancellation policy? Operators typically offer a 96% refund (-3.5% credit card processing fee)up to 30 days before check-in during high season and 14 days before check-in during low season.
Are there any hidden fees? Total costs generally include the nightly rate, a one-time cleaning fee, and other fees opted in.
Do you require a security deposit? Most hosts hold a temporary security deposit authorization on your credit card that releases post-stay.

What are the check-in and check-out times? Standard times are check-in at 4:00 PM and check-out at 11:00 AM to allow for cleaning.
How do I access the property? Properties use automated keyless smart locks with a unique code sent 24 hours before arrival.
Can I request early check-in or late check-out? This depends on cleaner schedules and usually incurs an extra hourly or flat fee.

Are pets allowed? No, pets are not permitted. We do welcome trained service animals and emotional support animals (ESAs).
Please provide details regarding the animal's training and accommodations needed. Any damage or excessive cleaning resulting from the animal's stay may incur additional charges.
Is smoking permitted? STRs strictly prohibit smoking of any kind indoors, often carrying cleaning fines for violations.
Can I host a party or event? No. Policies enforce strict occupancy limits and quiet hours (usually 10:00 PM to 8:00 AM).

Is there reliable Wi-Fi? High-speed internet 225 Mbps download/upload speeds.
What essentials are provided? Listings detail provided linens, bath towels, starter toilet paper, coffee, and basic cooking spices.
Where can I park? Instructions specify the number of designated driveway spots, garage access, or local street parking rules.